Support
At Zunado Casino, our support team is here to give you clear, fair help so you can get back to playing with confidence. Live chat and email are the quickest ways to reach us, and our agents are trained to handle account, transaction, and gameplay questions with speed and a personal touch.
Live chat — immediate support, 24/7
Live chat is the fastest route for most questions. It’s available around the clock and typically connects you to an agent within a minute or two. Use live chat for urgent issues like login trouble, deposit hiccups, or stuck bonus credits—agents can walk you step-by-step in real time and keep the process moving.
Email — detailed answers and follow-ups
For questions that need more detail, documentation, or screenshots, email support@zunado.com is monitored 24/7. You can generally expect a full reply within 12–24 hours. Email is ideal for verification requests, transaction records, or any case that may require additional review.
Phone support & callback options
If you prefer to speak by phone, we offer callback service on request. Ask for a callback through live chat or email and an agent will arrange a call—typically within the same business day—so you can talk through complex issues directly. This keeps things convenient without publishing a public number.
Quick answers in the Help Center and FAQs
Before contacting support, check our Help Center for fast solutions to common questions. The FAQs cover account setup, deposits and withdrawals, identity verification, bonus rules (including sweepstakes coin playthroughs), and game eligibility. The Help Center is a great first stop when you want a quick, clear answer.
What our team can help you with
Our support staff resolves a wide range of issues:
- Account access and verification requests, including document guidance for withdrawals.
- Deposit and payout questions, payment method help (Visa, MasterCard), and currency clarification (USD).
- Bonus redemption, sweepstakes coin (SC) playthrough details, and promo eligibility—refer to our welcome bonus info for specifics on no-deposit credits and SC playthroughs.
- Game and technical issues, including troubleshooting for slots and live dealer titles from providers like Booming Games and Vivo Gaming. We focus on fairness and balance, and we’ll explain next steps clearly so you know what to expect.
What to expect with verifications and cashouts
To protect your account and payments, some withdrawals require identity and payment verification. This helps keep your funds secure and follows regulatory rules. Typical checks are straightforward—ID, proof of address, or card proof—and our team will guide you through each step to maintain momentum on your payout.
Responsible play and safety tools
We encourage gambling within your means. If you need it, support can help set deposit limits, time-outs, or self-exclusion. We’ll also point you to resources for safer play and local support services when appropriate.
How to reach out—simple steps
- Use the live chat icon for instant help.
- Email support@zunado.com for detailed requests and documents.
- Request a callback via chat or email if you want to speak by phone. If you’re exploring games while you wait, check out titles like Burning Classics Go Wild Slots for a quick spin and to learn about features and free spins.
You’re never just a ticket number here—our goal is to make support feel personal, fast, and effective so you can play with clarity and confidence. If anything feels unclear, reach out and we’ll walk you through it.